Returns

Returns

How do I return an item?

We hope you're delighted with your eonclothing.co.uk purchase, but if you do need to return something, the process is simple.

We’re happy to offer a refund within 30 days of your order being delivered for items in their original, unworn condition with tags still attached and packaging intact.

UK Returns

To return an item, please:

  • Re-package your items securely
  • Fill out the returns note or include a note with your name, order number, reason for return, and whether you’d like a refund or exchange. (for exchanges, please see below)
  • Use your preferred postal service to send the parcel back to us
  • We recommend using a tracked service and keeping your proof of postage

Note: Return postage costs are the customer’s responsibility.

Return Address

EON
Customer Returns
Pegasus House
Bentalls
Basildon
Essex SS14 3BX
United Kingdom

International Returns

If returning from outside the UK, clearly mark the package and customs documentation as "RETURNED GOODS – zero value" to avoid customs charges.

Failure to do so may result in the parcel being returned to you. Eon Clothing Ltd is not responsible for any customs or duty charges on returned items.

Can I exchange my item for a different size?

If you need a different size, please mark this clearly on your returns note. We can only process exchanges for the same item but different size.

I have received a faulty item

We pride ourselves on the quality of our products, but if you believe you've received a faulty item, please contact us within 30 days of delivery at enquiry@eonclothing.co.uk.

Please include:

  • Your order number
  • Product code/name
  • Details and photo of the fault

If the fault is confirmed by our team, we will refund the full return postage and packaging costs.

I received the wrong item

We're very sorry if you've received the wrong item — this is rare! Please contact Customer Care at enquiry@eonclothing.co.uk.

Have you received my return?

Once your return is processed by our warehouse, we’ll email you to confirm. If you haven’t heard from us within 5 working days, please contact Customer Care with your proof of postage.

We strongly recommend using tracked delivery as we can’t be held responsible for parcels lost in transit without a valid proof of return.

When will I receive my refund?

We aim to process refunds within 5 working days of receiving your return. You’ll receive a confirmation email once processed.

Please allow an additional 5–10 working days for the funds to appear in your account, depending on your bank or card issuer.

Refunds will be issued to the original payment method. If this isn’t possible, we’ll contact you to arrange an alternative.

Why haven’t I been refunded the delivery charge?

Delivery charges are non-refundable as they cover the service you received.

Note: For hygiene reasons, we are unable to refund or exchange underwear items.