Returns

Extended Christmas Returns

We’ve extended our usual limit for returns. Any purchases made online between 1st November and 24 December 2024 can be returned up until 14 January 2025. For purchases made from 25 December onwards, our normal refund policy will apply.

How do I return an item? 

We sincerely hope that you’re so happy with your eonclothing.co.uk purchase, and that you will never want to make a return, but if you ever do need to send anything back to us, it’s very easy to do.

We are happy to offer a refund or exchange, within 28 days, on items which are in their original condition unworn with the tags still attached.

Free UK Returns with Royal Mail

Please review your packing slip for instructions to raise your Royal Mail free returns label.

Please re-package your items, complete the returns slip using the return codes and place inside your parcel. Attach the pre-paid Royal Mail returns label to the outside and take your parcel to your local Royal Mail post office.

Please ensure you get a proof of posting receipt.

If you wish to return using a different service the costs of the return will be down to you.  

International Returns

If you are returning from outside the UK, clearly mark the package, and relevant customs documentation, as "RETURNED GOODS" with zero value to avoid any customs charges.  Failure to do so may result in your parcel being returned back to you by the carrier.  Eon Clothing Ltd is NOT responsible for any return custom or duty charges made.

Returns Procedure

Please leave a note inside your parcel with:

• Your invoice number
• Your name
• Reason for return
• Action to take - Refund or Exchange
• (for exchanges) the item/size required

Please package your item securely and post to:
EON,
Customers Returns,
Pegasus House
Bentalls
Basildon
Essex.
SS14 3BX

United Kingdom

Please keep proof of postage. Your parcel is your responsibility until it reaches us, so we recommend using Royal Mail registered post. We cannot accept responsibility for parcels that get lost on the way to us.

Can I get an exchange for a different size on my item without paying delivery again?

We appreciate that when buying online, it may take a couple of goes to discover the right size for you. So if you require a size up or down on the garment you have purchased, we can arrange (stock permitting) for this to be sent out to you, for no additional delivery cost.
Do you accept online returns in your stores?

We do not accept online returns in any of our stores at this time.

I have received a faulty item.

We pride ourselves on the quality of our products, but if you think anything in your order is faulty, please get in touch with us within 30 days of delivery and we’ll do all we can to rectify the situation.

To return a faulty item, please fill out the returns note, citing 'Faulty' as the returns reason. Then briefly describe the fault and sign the note to complete. If we agree that the item was faulty we will refund all the post and packaging costs.

Please contact Customer Care, at enquiry@eonclothing.co.uk with:

• Your Order Number
• Product Code/Product Name
• Details of the fault

The item I received wasn’t the right one!
We’re ever so sorry you have had this problem - it is extremely rare that this happens. Please contact Customer Care, at enquiry@eonclothing.co.uk. If this is agreed by our returns team, your post and package charges will be fully refunded, along with the cost of the item.

Have you received my return?
As soon as your return has been processed by our warehouse, we’ll email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with Customer Care, and we will investigate into the status of the return.

We strongly recommend that you opt for recorded delivery, as we can not be held responsible for any parcels lost in the post, and we will not be able to credit your refund if receipt of postage is not obtained.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

Important Note - In the interest of hygiene we are unable to refund or exchange underwear items.

When will I receive my refund?
We will process a refund within 5 working days of receiving your parcel, and email to let you know we have received and processed it.

After the receipt of this email please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you’re with, and I’m afraid is something we have no control over.

We will credit your refund to the same card you used when you placed your order. If we can’t do this (perhaps your card has been declined, cancelled or has expired), we’ll send a cheque to your billing address.

Why have you not refunded the delivery charge?
We are sorry, but this charge is non-refundable as it pays for the service of delivery, which you received.

However, if we sent you the wrong item or faulty item, just contact Customer Care - if we acknowledge this fault we will not deduct the postage charge.

We strongly recommend that you opt for recorded delivery, as we can not be held responsible for any parcels lost in the post, and we will not be able to credit your refund if receipt of postage is not obtained.